Technical Documentation
User Guides, Developer Guides, Instruction Manuals...
Throughout his career, William Archer has used his creative talents and engineering skills to create technical documentation for various clients. Archer is an expert at learning new applications and writing easy-to-understand instructions for new users. Archer also can identify best-use of an application and write instructions for experienced users of the application for advanced training. For applications which lack comments in their source code or a reference for developers to easily modify the application, Archer can learn the code of the application, comment it appropriately for developer reference and create the Developers Guide.
Download PDF of Archer Instructional Design and Documentation Resume.
Projects Have Included:
- eReader Learning Solution by IDS615
- Created Interactive Training And Help Manuals Using Atlassian Confluence
- Training And Help Materials For Client Install and End-User Base
- Scripted Instructor-Led Course Materials
- Created Instructor Training Guide And Classroom Reference
- Created Developers Reference Guide
- TalentPro Software
- Created Instructor-Led Classroom Delivery Materials
- Wrote Client User Manuals Using HTML and RoboHelp
- Developed End-User Manuals, FAQ and Interactive Help
- Created Developers Reference Guide
- RCA Records
- Created Client User Manuals Using HTML and RoboHelp
- Developed End-User Manuals, FAQ and Interactive Help
- Wrote The Developers Reference Guide
- Optasia Learning Systems
- Created Instructor-Led Classroom Delivery Materials
- Wrote Client User Manuals Using HTML and RoboHelp
- Developed End-User Manuals, FAQ and Interactive Help
- Wrote Developers Reference Guide
- Wrote and Illustrated Patent Documentation Prep
- Tennessee Bankers Association
- Developed Internal and Enterprise Learning And Reference Portal for the Association and its member Banks
- Wrote Client User Manuals Using HTML and RoboHelp
- Developed End-User Manuals, FAQ and Interactive Help
- Created Developers Reference Guide
- Contributed Articles to Monthly Magazine regarding trends in Online Banking
- Learning Tree International
- Obtained Professional Certifications as an Instructor and Developer in Web, HTML, JavaScript, SQL, MySQL, ColdFusion, XML and others...
- Contributed to Course Content as Freelance Technical Editor
- AGFA ChromaPress Users Group
- Contributed to User Manuals and FAQ 1994-1996
- Provided detailed QC Analysis and Recommendations
- Attended quarterly user group round table to suggest new features and document technical issues.
- Developed in-house training program and reference guide for local Nashville ChromaPress installations.
- Lyft
- Driver Trainer / Mentor 2014-Present
- Provided Driver and Customer Support Delivery via ZenDesk and Directly.com
- Weekly Feedback Delivery of Application and Support
